Shipping Policy
All orders ship via UPS. Shipping charges may be applied at checkout. Items are carefully packaged to prevent damage during delivery.
In stock items are processed and shipped within 2-3 business days.
Custom pillow request orders are processed once all necessary material has been received by our workroom. Most material arrives within 3-4 weeks and will ship within 1-2 weeks of its receipt.
Custom drapery request orders are handcrafted by a commercial workroom specializing in window treatments. Lead-times are ~5 weeks once all material has been received.
Quick Ship side panels ship within 10-15 business days. Panels are packaged neatly for shipment, and boxes should be opened immediately following delivery to prevent wrinkling.
If your order is defective upon arrival, please notify us immediately and keep all original packaging used during shipping. Please send us pictures along with your complaint to info@mississippistitches.com so that we can process your claim quickly.
Return Policy
All sales are final. Because each item is made specifically to your order, we do not accept returns or exchanges. Oftentimes we begin working on your order as soon as it as placed, so we cannot accept cancellations. If an item is delivered damaged, please contact us immediately so that we can process your claim quickly.
Although we do our best to make the pictures as accurate as possible by taking all pictures in natural and white light, please note computer graphics and lighting in your own home may cause fabrics to appear lighter or darker. If you are wanting to coordinate with other fabrics in your home, we recommend ordering a swatch first.
